A year ago Christmas, our City acquired a Light Rail line that connects the airport with the downtown retail core. It's less than 20 miles total, and it's at least 30 years overdue, but it's a lovely start. So wouldn't you think the City would be proud of this? Sadly, no - the City's webpage for visitors gives transportation information for people arriving by car (of course), by rail, by ferry and by air - but the information for air travelers said nothing about the shiny new Light Rail!
Fortunately it took only a quick in-person Nag to the City's webmaster, who I encountered at the City's recent open house. The next day a brightly highlighted link appeared on the page. Thank you webmaster!